I did not receive the password reset email

I did not receive the password reset email

Schools and school boards sometimes enforce security policies that may limit incoming emails sent by Buzzmath or other third parties. This situation may interfere with our password reset system, among other email-dependent operations.

If you can’t reset your password in this way, chances are that you will not receive our support team’s replies if you ask for help via email.

Solutions to consider

For a student account
Your teacher has the necessary tools to give you a new password from their account.

Check your spam
If one or more emails from Buzzmath end up in the junk mail section, you can authorize them to land in your inbox.

Check with your school’s IT manager
Buzzmath’s domains can be authorized for email exchanges within the system’s security setting.

The list of domains to authorize : 

    • Related Articles

    • How to reset your password ?

      For the students, an email address is not mandatory to create an account. Therefore, it might be impossible to reset the password. To avoid that unfortunate situation, we recommend specifying recovery e-mail in every student account. Here is an ...
    • Why add an email address to a student account?

      If there is no email address associated with an account, it's impossible to use the password recovery feature.   Beware that many School Districts don't allow student to receive emails from outside their District, so this procedure wouldn't apply to ...
    • How do I change the password of a student activated in my class ?

      A teacher can change the password of any student activated in their group. Please note that 1st and 2nd-grade students do not use a password to sign in. This procedure applies only to students from the 3rd grade, and up. Using this procedure will ...
    • How do I change the password associated with my parent account?

      Note that this procedure applies to the parent profile linked to the Buzzmath family subscription. Children accounts do not have the possibility to make this modification but will however be able to have fun in their account  ( see below ) Go to the ...
    • How do I change my password once logged in my Buzzmath profile?

      Note that this procedure is applicable to the teachers and students that are associated with a school subscription. For a family account, the parent profile is the only that has the option to modify their password. The first step will be for you to ...